DELIVERY
Shipping and Delivery
Domestic Shipping Policy
Shipment processing time
All non personalised orders are processed within 2 to 3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment Method | Estimated Delivery Time | Shipment |
|---|---|---|
| Standard Delivery | 3 – 5 Business Days | £4.99 |
| Express Delivery | 1 – 3 Business Days | £7.50 |
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, duties, and taxes
Tail Blazers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages
Tail Blazers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Please place your order and the website will automatically add postage based on your location. If we are not currently sending to your country, please contact us and we will do our best to help. The delivery times shown above are provided by Royal Mail but timescales will ultimately depend on the destination country’s postal service.
Remember that you’re being charged in GBP – British Pounds, and your bank may charge you a fee when they convert to your own currency. As an International customer, you will no longer be charged VAT on your order or on postage.
Please be aware that you may still have to pay import duties or taxes for customs clearance and a handling fee in Europe before you can claim your parcel. Import charges will depend on your own country and the value of the parcel.
If you’d like to know more before ordering, you’ll need to contact your local customs office to find out what these charges might be. International shipments may also be subject to cross-border inspections by customs authorities.
Late Delivery
You’ll be able to track your order with a unique tracking code. Occasionally a parcel can be late due to reasons that are out of our control and we cannot be held liable in these circumstances. Parcel deliveries can be erratic during the current pandemic.
Missing Parcel
It is extremely rare for orders to go missing. Royal Mail advise us to wait 15 working days before classing a parcel as missing. We will then either replace the missing items, or refund the amount paid, including postage. Please notify us of missing items within a month of the date of purchase.
Free Delivery
Everyone loves free P & P and we do offer it occasionally as part of a promotion.
We looked at offering free P & P permanently, but the costs would have to be absorbed in the cost of each product. In the end, we decided to be transparent and let you know exactly what you’re paying for postage when purchasing our dog drying products.
If you spend £70 on your order, including discounts but excluding postage, you’ll automatically receive free postage in the UK and it is applied at the checkout.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
For more information, email support returns@tailblazers.co.com.
Help with sizing your dog
Measure length, chest and neck (in order of importance for fit) – refer to the size guide below
To check your dog’s measurements.
Please measure the length of your dog’s Top-line which is measured from the base of the neck to the start of the tail.
| SIZE | A | B | C | TYPICAL BREEDS |
|---|---|---|---|---|
| XS | 25 - 31 cm (9.8 - 12.2 in) | 20 - 29 cm (7.9 - 11.4 in) | 20 - 37 cm (7.9 - 14.6 in) | Yorkshire Terrier, Pomeranians , Teacup Chihuahuas |
| S | 31 - 37 cm (12.2 - 14.6 in) | 25 - 38 cm (9.8 - 15 in) | 28 - 44 cm (11 - 17.3 in) | Toy Breeds, Small Terriers, Maltese, Miniature Dachshund |
| M | 39 - 45 cm (15.4 - 17.7 in) | 31 - 44 cm (12.2 - 17.3 in) | 30 - 58 cm (11.8 - 22.8 in) | Standard Dachshund, Jack Russels, Small French Bulldog |
| L | 49 - 55 cm (19.3 - 21.7 in) | 38 - 50 cm (15 - 19.7 in) | 36 - 67 cm (14.2 - 26.4 in) | Small Whippets, Beagle, Small Staffies, Cocker Spaniels |
| XL | 57 - 63 cm (22.4 - 24.8 in) | 44 - 58 cm (17.3 - 22.8 in) | 48 - 82 cm (18.9 - 32.3 in) | Border Collies, Big Staffies, Small Labradors |
| XXL | 67 - 73 cm (26.4 - 28.7 in) | 50 - 68 cm (19.7 - 26.8 in) | 66 - 92 cm (26 - 36.2 in) | Pointers, Golden Retrievers, Dalmatians, Large Labradors |
| XXXL | 75 - 81 cm (29.5 - 31.9 in) | 56 - 80 cm (22 - 31.5 in) | 68 - 110 cm (26.8 - 43.3 in) | German Shepherds, Husky Greyhounds, Large Setters |
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