Shipping and Delivery

Please place your order and the website will automatically add postage based on your location. If we are not currently sending to your country, please contact us and we will do our best to help. The delivery times shown above are provided by Royal Mail but timescales will ultimately depend on the destination country’s postal service.

Remember that you’re being charged in GBP – British Pounds, and your bank may charge you a fee when they convert to your own currency. As an International customer, you will no longer be charged VAT on your order or on postage.

Please be aware that you may still have to pay import duties or taxes for customs clearance and a handling fee in Europe before you can claim your parcel. Import charges will depend on your own country and the value of the parcel.

If you’d like to know more before ordering, you’ll need to contact your local customs office to find out what these charges might be. International shipments may also be subject to cross-border inspections by customs authorities.

Late Delivery

You’ll be able to track your order with a unique tracking code. Occasionally a parcel can be late due to reasons that are out of our control and we cannot be held liable in these circumstances. Parcel deliveries can be erratic during the current pandemic.

Missing Parcel

It is extremely rare for orders to go missing. Royal Mail advise us to wait 15 working days before classing a parcel as missing. We will then either replace the missing items, or refund the amount paid, including postage. Please notify us of missing items within a month of the date of purchase.

Free Delivery

Everyone loves free P & P and we do offer it occasionally as part of a promotion.

We looked at offering free P & P permanently, but the costs would have to be absorbed in the cost of each product. In the end, we decided to be transparent and let you know exactly what you’re paying for postage when purchasing our dog drying products.

If you spend £70 on your order, including discounts but excluding postage, you’ll automatically receive free postage in the UK and it is applied at the checkout.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

For more information, email support returns@tailblazers.co.com.